Puzzled here. We deployed CRM to work with NAV 2013 R2 using the Microsoft Connectors a few months ago and did have it working so there is data in CRM. We upgraded the NAV 2013 R2 to NAV 2016 . How can we couple all Customer records in NAV 2016 to their existing records in CRM? I know we can go to the Customer Card and manually couple each record, but we have thousands that need coupling. I see we can setup a Synchronization that creates new records where needed, does do the coupling too? Or is that going to cause loads of duplicate records? Thanks in Advance.
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