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NAV 2015 Control Add-in Error

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Error in NAV 2015 role centre page:

Could not locate the control add-in library for "Microsoft.Dynamics.Nav.Client.DynamicsOnlineConnect;PublicKeyToken=31bf3856ad364e35, The page contains a control add-in that is not permitted. Contact your system administrator".

Reported to the solution provider two weeks ago, and they told us this is a Microsoft error. Apparently the solution provider is unable to resolve the error.

Does anyone know how to resolve it?

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