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Dynamics NAV 2016 : Not able to run Customer statement.

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I am facing a strange issue in dynamics nav 2016. When i tried to run the Customer Statement from RTC it does not show any output. When i go and see in windows event view it shows be this error "Could not locate the control add-in library for "Microsoft.Dynamics.Nav.Client.SocialListening;PublicKeyToken=31bf3856ad364e35".
I have add this Add-in library in the Add-in system table also this dll is located in Program Files under service -> add-ins folder...

Can anyone tell me how to fix it?? I m not able to run customer statement either from dev environment or from RTC.

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