hi All
A user has posted a credit memo for a sales invoice. I need to undo the credit memo. From advice I've seen the answer seems to be to re invoice and copy the lines from the credit memo. This hasn't worked for me as the lines which are pulled through are summarised into shipment lines instead of actual items. I've tested on other credit memos and it works fine but on this credit memo it only summarises the lines. This means there is no quantity or value on each line and therefor there is nothing to post.
Any help would be much appreciated, thanks in advance
NAV 2013
Ercan
A user has posted a credit memo for a sales invoice. I need to undo the credit memo. From advice I've seen the answer seems to be to re invoice and copy the lines from the credit memo. This hasn't worked for me as the lines which are pulled through are summarised into shipment lines instead of actual items. I've tested on other credit memos and it works fine but on this credit memo it only summarises the lines. This means there is no quantity or value on each line and therefor there is nothing to post.
Any help would be much appreciated, thanks in advance
NAV 2013
Ercan