Hi! - wondering if anyone out there can help before I pull my hair out ![:smile:]( ":smile:")
We have a client using workflows for their order approvals, approval user setup is all setup and working well on the Sales side, however on the Purchase side - invoices and credits seem to get 'stuck' when the approval sequence is more than one (EDITED) currently we have to manually delete the record restriction to get around it - it's all out of the box stuff and have tried rebuilding adding in lines to ensure the restriction is removed.
The setup is salesperson/purchaser approver and approval chain but when the sequence of approvers is more than one the status of the approval will be stuck at create even when the invoice has been initially approved by the 1st approver ?
Please can anyone offer any help, I really would be most grateful.
Thanks,
We have a client using workflows for their order approvals, approval user setup is all setup and working well on the Sales side, however on the Purchase side - invoices and credits seem to get 'stuck' when the approval sequence is more than one (EDITED) currently we have to manually delete the record restriction to get around it - it's all out of the box stuff and have tried rebuilding adding in lines to ensure the restriction is removed.
The setup is salesperson/purchaser approver and approval chain but when the sequence of approvers is more than one the status of the approval will be stuck at create even when the invoice has been initially approved by the 1st approver ?
Please can anyone offer any help, I really would be most grateful.
Thanks,