Client is running 2017 build 17972, printer is a Zebra GK420D.
I have a fairly vanilla item label that should be printing on a 10.5w x 7.5h cm label. I've entered the correct page size into the report settings and I have margins that should be sufficient and the report body size is slightly less than page size less margins (cangrow set to false for all fields). The problem is that even though the report should be printing in landscape, it is trying to print in portrait (prints across 2 labels, clearly in the wrong orientation). Just for kicks, I redid an alternate version of the report that is printed in portrait with the text box properties for "WritingMode" set to Vertical so that text is rotated 90 ° and the darn thing prints incorrectly in exactly the same wrong way as it is in the landscape version of the report, which makes no sense to me. Both versions of the report preview correctly in print layout mode and appear to be correct if printed to a non-Zebra printer.
I've experimented with different settings both in the printer settings and with the zebra configuration utility and there does not appear to be any combination of settings that results in the correct label being printed. This particular client would be willing to have me redo the report for portrait (non-rotated text) but I have another client with the same problem for whom that is not a feasible solution.
Does anybody have any idea what the issue might be?
I have a fairly vanilla item label that should be printing on a 10.5w x 7.5h cm label. I've entered the correct page size into the report settings and I have margins that should be sufficient and the report body size is slightly less than page size less margins (cangrow set to false for all fields). The problem is that even though the report should be printing in landscape, it is trying to print in portrait (prints across 2 labels, clearly in the wrong orientation). Just for kicks, I redid an alternate version of the report that is printed in portrait with the text box properties for "WritingMode" set to Vertical so that text is rotated 90 ° and the darn thing prints incorrectly in exactly the same wrong way as it is in the landscape version of the report, which makes no sense to me. Both versions of the report preview correctly in print layout mode and appear to be correct if printed to a non-Zebra printer.
I've experimented with different settings both in the printer settings and with the zebra configuration utility and there does not appear to be any combination of settings that results in the correct label being printed. This particular client would be willing to have me redo the report for portrait (non-rotated text) but I have another client with the same problem for whom that is not a feasible solution.
Does anybody have any idea what the issue might be?