NAV 2013 User Page Issue

We have a user who is unable to add columns or Ribbon options to his General Journal page. Here is what we have tried:

1. Restore Default Settings - Didn't work.
2. Deleted User Personalization (both on PC and within NAV) - Didn't work.
3. Verified Permissions
4. Asked user to remove all columns and add them back - Didn't work.

We are at a loss as this is the only user having this issue and we have tried everything we know.

Any suggestions?

Thanks!