Hi,
We are having an issue with a client of ours, when a approval is send out for a sales order the following occurs.
First of all just a small intro about the company and the way of working: the company has multiple locations throughout europe. They all work in the same database and company but some are working with the language set to dutch and other with the english version. This is where the problem begins.
Person A is designated to the sales order and should therefor approve the sales order. When the approval is send out the wrong workflow is triggered and the approval arrives at person B. We tested it and it appears to be caused by the language person A en B are using (both set to english). When we change the languages of person A to dutch and resend the approval the correct workflow is triggered and everything works fine.
We also changed the language of one of the dutch colleagues to english the same problem occurs and the wrong workflow is triggered.
Its regarding the following installation of Dynamics NAV 10.0.14199.9 (NAV 2017), I checked the workflows and they are all the same except from the salesperson code and the designated user, which should be, as all dutch users have the same alterations.
Has anybody else seen this happen or have a clue what could cause it?
Thanks in advance,
RJ
We are having an issue with a client of ours, when a approval is send out for a sales order the following occurs.
First of all just a small intro about the company and the way of working: the company has multiple locations throughout europe. They all work in the same database and company but some are working with the language set to dutch and other with the english version. This is where the problem begins.
Person A is designated to the sales order and should therefor approve the sales order. When the approval is send out the wrong workflow is triggered and the approval arrives at person B. We tested it and it appears to be caused by the language person A en B are using (both set to english). When we change the languages of person A to dutch and resend the approval the correct workflow is triggered and everything works fine.
We also changed the language of one of the dutch colleagues to english the same problem occurs and the wrong workflow is triggered.
Its regarding the following installation of Dynamics NAV 10.0.14199.9 (NAV 2017), I checked the workflows and they are all the same except from the salesperson code and the designated user, which should be, as all dutch users have the same alterations.
Has anybody else seen this happen or have a clue what could cause it?
Thanks in advance,
RJ